3kbip Privacy Policy

Who We Are

3kbip is an offshore-licensed online casino and sports betting operator serving the Bangladesh market. The platform is accessible at https://3kbip.io and offers a range of services including live casino games, slots, sports betting (with a focus on cricket, football, and kabaddi), and a loyalty rewards programme.

For the purposes of this Privacy Policy, "3kbip", "we", "us", and "our" refer to the offshore licensed entity that owns, operates, and is responsible for the 3kbip platform. "You", "your", and "player" refer to any individual who accesses or uses the platform in any capacity, whether as a registered account holder or as a casual visitor.

3kbip is the data controller in respect of all personal data collected through the platform. If you have any questions about who controls your data or how it is processed, please contact our support team using the details provided in Section 13 of this policy.

Information We Collect

3kbip collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use the platform, and from third-party service providers (such as payment processors and KYC verification partners). The categories of personal data we collect are set out below.

2.1 Registration & Account Data

When you create a 3kbip account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, district, and postal code within Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur)
• Email address
• Mobile phone number (used for account verification and bKash/Nagad payment linkage)
• Username and encrypted password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

To comply with our responsible gaming and anti-money laundering obligations, we may collect the following documentary evidence:

• Scanned or photographed copy of your National Identity Card (NID), passport, or BRTA driver's licence
• Proof of address document (utility bill or bank statement dated within 90 days)
• Confirmation of bKash, Nagad, or Rocket account ownership linked to your registered mobile number
• Selfie photograph or video for liveness verification (where required by our KYC partner)

2.3 Financial & Transaction Data

When you make deposits or withdrawal requests, we collect:

• bKash, Nagad, Rocket, or Upay wallet number
• Bank account details (account number, bank name, branch) where bank transfer is used
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

3kbip does not store full payment card numbers or CVV codes. Where card processing is used, all card data is handled exclusively by our PCI-DSS-compliant payment processor and is never transmitted to or stored on 3kbip servers.

2.4 Gaming & Betting Activity Data

As you use the platform, we collect records of your gaming activity, including:

• Games played, wagers placed, and bet outcomes
• Sports betting selections, stake amounts, and settlement results
• Session durations, login and logout timestamps
• Bonus activations, wagering progress, and promotional claims
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

We automatically collect certain technical data when you access the platform:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Referring URL and pages visited on the 3kbip platform
• Time and date of each platform visit
• Cookie identifiers and session tokens (see Section 6)

2.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of that communication, including the content of messages, the channel used, timestamps, and the outcome or resolution of any support request.

How We Use Your Data

3kbip uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your 3kbip account, including processing login requests and managing account settings.
• Identity Verification: Confirming your age (21+), identity, and residential address through our KYC process to prevent underage gambling and fraudulent account creation.
• Payment Processing: Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and maintaining accurate financial records.
• Platform Delivery: Delivering casino games, sports betting markets, live cricket coverage, loyalty programme rewards, and all other platform features to your account.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring gaming behaviour to identify indicators of problem gambling, enforcing deposit limits, session limits, and self-exclusion requests, and providing access to responsible gaming resources.
• Customer Support: Responding to your enquiries, complaints, and support requests in a timely and effective manner.
• Legal Compliance: Meeting obligations under applicable laws, including anti-money laundering regulations, and responding to lawful requests from relevant authorities.
• Platform Improvement: Analysing aggregated and anonymised usage data to improve the performance, design, and feature set of the 3kbip platform.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates via email or SMS — but only where you have provided consent or where we have a legitimate interest, and always with a clear opt-out mechanism.

3kbip does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Responsible gaming interventions may involve automated flagging, but all resulting account restrictions are reviewed by a member of our responsible gaming team.

Legal Basis for Processing

3kbip processes your personal data on one or more of the following legal grounds:

Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email we send. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

3kbip does not sell, rent, or trade your personal data with any third party for their own marketing purposes. We may share your data with the following categories of recipient, and only to the extent necessary for the purposes described in this policy:

5.1 Payment Service Providers

To process your deposits and withdrawals, 3kbip shares relevant transaction and account data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other bank transfer facilitators. These partners receive only the minimum data required to execute and confirm your transaction and are contractually bound to use it solely for that purpose.

5.2 KYC and Identity Verification Partners

To complete identity and age verification, 3kbip may share your submitted identification documents and personal details with third-party KYC verification service providers. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verification on 3kbip's behalf.

5.3 Game Content Providers

Some game titles on the 3kbip platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming. Your account session token and relevant game-state data may be shared with these providers to deliver their game content within the platform. These studios do not receive your full personal profile and are subject to contractual data protection obligations.

5.4 Legal and Regulatory Authorities

3kbip may disclose your personal data to relevant authorities — including law enforcement agencies, financial intelligence units, or regulatory bodies — where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 3kbip, our players, or the public. Such disclosures are made in strict compliance with applicable law and only to the extent required.

5.5 Professional Advisers

We may share personal data with our legal advisers, auditors, and other professional consultants where necessary to obtain professional advice or manage legal proceedings. All such parties are bound by confidentiality obligations.

Cookies & Tracking Technologies

3kbip uses cookies and similar tracking technologies to ensure the platform functions correctly, to improve your user experience, and to gather anonymised analytics about how the platform is used. By continuing to use the 3kbip platform, you consent to the use of cookies as described in this section.

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work correctly, remember your preferences, and provide platform operators with anonymised information about how visitors interact with their sites. Cookies do not contain executable code and cannot access other data on your device.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close the browser. Please note that disabling strictly necessary cookies will impair your ability to log in and use the platform. Instructions for managing cookies can be found in the help section of your browser.

Data Retention

3kbip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply to key categories of data are set out below:

• Account and Registration Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable law or an ongoing regulatory investigation.
• Financial and Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping obligations.
• Gaming and Betting Activity Logs: Retained for 3 years from the date of each session or wager, or longer where records are relevant to an ongoing dispute or investigation.
• Customer Support Communications: Retained for 2 years from the date of the final communication in a support thread, unless the communication relates to a dispute, in which case records are retained until final resolution plus 1 year.
• Marketing Consent Records: Retained for the duration of your account plus 3 years, to provide evidence of consent and enable audit of marketing activity.
• Technical and Device Logs: Retained for 12 months on a rolling basis, after which they are automatically purged or fully anonymised.

When the applicable retention period expires, 3kbip will securely delete or anonymise your personal data so that it can no longer be attributed to you. In some cases, we may retain anonymised, aggregated statistical data derived from your account activity indefinitely for analytical and business planning purposes — this data cannot be used to identify you.

Data Security

3kbip takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• Transport Encryption: All data transmitted between your device and the 3kbip platform is protected using TLS 1.3, the current industry-standard transport encryption protocol. Connections that do not meet our minimum security standard are refused.
• Data-at-Rest Encryption: Personal data stored on 3kbip servers is encrypted using AES-256, a military-grade symmetric encryption standard.
• Password Security: Account passwords are stored exclusively as one-way cryptographic hashes using a modern algorithm. No 3kbip employee can read your password in plaintext. We will never ask you to share your password via email, chat, or phone.
• Access Controls: Access to personal data within 3kbip's internal systems is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular review.
• Two-Factor Authentication: Two-factor authentication (2FA) is available and strongly recommended for all 3kbip accounts. Enabling 2FA adds a critical additional layer of protection against unauthorised access.
• Penetration Testing: 3kbip engages independent security professionals to conduct regular penetration testing and vulnerability assessments of the platform's infrastructure.
• Incident Response: In the event of a data security incident that affects your personal data, 3kbip will notify affected users within a reasonable timeframe and take prompt remedial action.

Your Privacy Rights

As a user of the 3kbip platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data 3kbip holds about you, along with information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request that 3kbip delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Note that this right is subject to our legal retention obligations — we cannot delete data that we are required by law to retain.
• Right to Restriction: In certain circumstances, you may request that 3kbip restricts the processing of your personal data — for example, while the accuracy of the data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling for marketing purposes. Where you object to marketing communications, we will cease all such communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Please note that some rights may be limited where 3kbip has overriding legal obligations or where exercising the right would adversely affect the rights of other individuals. We will always explain the reason if we are unable to fulfil a request in full.

Children & Minors

The 3kbip platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory step in our account registration process, and all accounts are subject to ongoing KYC procedures that include date of birth verification.

If 3kbip becomes aware that personal data has been collected from a person under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. All wagers placed by an underage account holder will be voided in accordance with our Terms & Conditions.

If you believe that a minor may have created an account on the 3kbip platform, please contact our support team immediately at [email protected] (plain text — not a clickable link) so that we can investigate and take appropriate action without delay.

Third-Party Links

The 3kbip platform does not include links to external third-party websites. All navigation and content links on the platform point exclusively to internal pages within https://3kbip.io. As a result, the risk of being directed to a third-party site with different privacy practices from within the platform is minimised.

However, if you arrive at the 3kbip platform via a link from a third-party website or affiliate, please note that 3kbip is not responsible for the privacy practices or content of those external sites. This Privacy Policy applies solely to data collected by 3kbip through https://3kbip.io and its associated services. We encourage you to review the privacy policies of any other websites you visit.

Changes to This Policy

3kbip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When we make material changes to this policy, we will publish the updated version on this page with a revised effective date and, where appropriate, notify registered users via email or a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how 3kbip protects your personal data. Your continued use of the platform following the publication of an updated policy constitutes your acknowledgement of the changes. If you do not agree with any material change to this policy, you should stop using the platform and may request account closure by contacting our support team.

The version of this Privacy Policy published on this page supersedes all prior versions. Previous versions of the policy are available upon request by contacting [email protected] (plain text — not a clickable link).

Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or need to report a potential data security concern, please contact our dedicated support team using the details below. All data-related requests are handled by our privacy team and will receive a response within 30 days.

When submitting a data request, please include your registered username, the email address associated with your account, and a clear description of your request. We may need to verify your identity before processing certain types of requests to protect your data from unauthorised access.